Privacy Policy

1.   Introduction

This Privacy Policy explains how PCPbyME collects and uses Personal Information about you through our Website, mobile app, and other electronic communications between you and PCPbyME, including emails, texts, and audio or video interactions. PCPbyME (“we,” “our,” or “us”) respects your privacy and is committed to protecting it through our compliance with this policy. This Privacy Policy describes the types of information we may collect from you or that you may provide when you visit PCPbyME.com or any of our affiliated websites where this policy is posted (collectively, “Website”), and the PCPbyME application (“Application”). It also outlines our practices for collecting, using, maintaining, protecting, and disclosing that information.

This policy applies to information we collect:

On our Website and Application.

In emails, text messages, and other electronic messages between you and our Website and Application.

Through your interactions with our advertising and applications on third-party websites and services, if those applications or advertising include links to this policy.

It does not apply to information collected by:

– Us offline or through any other means, including on any other website operated by PCPbyME or any third party.

– Any third party, including through any application or content (including advertising) that may link to or be accessible from our Website or Application.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, you should elect not to use our Website and application. By accessing or using our Website and/or Application, you agree to this Privacy Policy. this Privacy Policy may change from time to time (see Changes to Our Privacy Policy). Your continued use of our Website or Application after we make changes is deemed to be acceptance of those changes, so please check this Privacy Policy periodically for updates.

2.   Children Under The Age Of 18

Children Under The Age of 18

Our Website and Application are not intended for children under the age of 18 without parental consent. If you are under eighteen (18) and wish to create an account with PCPbyME, your parent or legal guardian must create the account, submit your personal information, and agree to this privacy policy on your behalf. 

Children under the age of 13 may only use our services and access our Website and Application under the supervision and with the consent of their parents or legal guardians. This includes participating in provider consultation services. If we discover that we have collected personal information from a child under the age of 13 without the supervision and consent of their parents or legal guardian, we will promptly delete that information. 

If you believe that we have improperly collected personal information from someone under the age of 13, please contact us immediately using the information provided below.

3.   Information We Collect About You And How We Collect It

Certainly! With your specifications in mind about not storing medical data and audio recordings, here’s a further refined version of the section that reflects these policies:

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Information We Collect About You

We collect various types of information from and about users of our Website and Application, which we categorize as “Personal Information.” This includes:

Identifiable Information: Information that can personally identify you, such as your name, address, email address, telephone numbers (home, work, mobile), date of birth, and credit or debit card number (solely for payment purposes). This may also include images and videos, but explicitly does not include sensitive medical data or Social Security Numbers, as we do not collect or store this type of information.

Non-Identifiable Information: This includes details about your internet connection, the equipment you use to access our website or Application, and usage details such as traffic data, logs, referring/exit pages, dates and times of your visits, error information, clickstream data, and other communication data and resources that you access and use on the Website or Application.

How We Collect Your Information:

Financial Transactions and Data Handling

Handling of Payments for Telehealth Services and Prescriptions: 

At PCPbyME, we facilitate the collection of payments for the telehealth services you receive from third-party healthcare providers, as well as for any prescriptions issued if approved by these providers. While we handle the transactional aspect of your visit and any prescriptions:

Non-Involvement in Medical Decisions: We do not have access to or knowledge of the specific medical details of your consultation, including what is prescribed. Our role is strictly limited to financial processing.

Payment Processing: We collect funds on behalf of the telehealth service providers and pharmacies. This means that when you pay for a telehealth visit or for medication through our platform, we process these payments and subsequently remit them to the respective service providers.

Data Privacy in Transactions:

 We ensure the confidentiality and security of your payment information using industry-standard security measures. However, we do not store or manage medical data or details about the prescriptions.

Information You Provide to Us:

In addition to facilitating financial transactions, we collect information directly from you when you engage with our Website or Application. This includes:

Registration and Account Setup: Information you provide when registering to use our Website or Application.

Non-Medical Interactions: Information provided when interacting for non-medical support, purchasing products, or requesting further non-medical services.

This setup allows us to facilitate your access to telehealth services and necessary medications while maintaining our commitment to privacy and security regarding your personal and financial information.

Automated Collection: As you navigate through the Website or use our application, we collect certain information automatically. This may include usage details, IP addresses, and information collected through cookies and other tracking technologies.

Third-Party Sources: We may receive information about you from third parties, such as our business partners, that is not related to any medical services.

Audio and Video Recordings:

Customer Support: Audio recordings are occasionally made only during customer support interactions and only with your consent. These recordings are used strictly for quality assurance and training purposes.

Medical Interactions: We do not record audio or video for any medical consultations or interactions. Your interactions with healthcare providers through third-party services are not recorded by us and are subject to the privacy practices of the respective third-party providers.

User Contributions:

You may also provide information to be published or displayed (posted) on public areas of the Website or Application or transmitted to other users of the Website or Application or third parties (collectively, “User Contributions”). User Contributions are posted and transmitted at your own risk. Although we limit access to certain pages, please be aware that no security measures are perfect or impenetrable.

Security Note:

 While we strive to protect your personal information, please be aware that no security system is impenetrable. We cannot control the actions of other users with whom you may choose to share your User Contributions.

Privacy Statement

• Telehealth Services and Third-Party Vendors
• We facilitate access to telehealth services through partnerships with third-party vendors. We do not make health diagnoses or offer medical advice. All medical decisions, advice, and diagnoses are provided by licensed professionals during your consultation. Please note, we do not have access to the details or the outcomes of your consultations; these are confidential and managed directly between you and the licensed medical professional. We do not store or have access to any medical data; all medical information is strictly between you and your healthcare provider.
• Intake Forms
• To prepare for your telehealth consultation, you will be asked to fill out a brief intake form. Please note that we do not store any information submitted through these forms; they are transmitted directly to the attending physician to facilitate your consultation.
• No Recording of Telehealth Visits
• We do not record audio or video of any telehealth visits. Our role is solely to provide the technological means to connect you with licensed healthcare providers.
• Automatic Data Collection Technologies
• As you navigate through and interact with our website and application, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns. This information helps us to improve our website and application, enhance user experience, and analyze usage patterns and site traffic.
• We collect through Automatic Data Collection Technologies As you navigate through and interact with our Website and Application, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, specifically:

Details of your access to and use of the Application and Website:This includes traffic data, location data, logs, and other communication data, as well as the resources that you access and use on or through the Application and Website.

– **Information about your mobile device and internet connection:** This covers the device’s unique identifier, IP address, operating system, browser type, mobile network information, and the device’s telephone number.

Information stored on your mobile device: This may include photographs, audio and video clips, and personal contacts.

Real-time information about the location of your device: The information we collect automatically may include Personal Information, or we may maintain or associate it with Personal Information we collect in other ways or receive from third parties. It helps us improve our Website and Application and deliver a better and more personalized service by enabling us to:

Estimate our audience size and usage patterns;

Forecast future needs, functions, and uses of our services, the Website, and the Application.

Better understand user satisfaction levels and experiences;

Store information about your preferences, allowing us to customize our Website and Application according to your interests.

Certainly! Here’s the formatted and clarified version of your text on Automatic Data Collection Technologies:

Automatic Data Collection Technologies:  As you navigate through and interact with our Website and Application, we utilize automatic data collection technologies to gather information about your equipment, browsing actions, and patterns. This includes:

Details of Your Access and Use: Traffic data, location data, logs, and other communication data, as well as resources that you access and use on or through the Application and Website.

Information About Your Mobile Device and Internet Connection: This covers the device’s unique identifier, IP address, operating system, browser type, mobile network information, and the device’s telephone number.

Information Stored on Your Mobile Device: This may include photographs, audio and video clips, and personal contacts.

Real-time Location Information: We may collect real-time information about the location of your device.

The information we collect automatically may include Personal Information, which we may maintain or associate with Personal Information we collect in other ways or receive from third parties. This helps us to:

– Estimate our audience size and usage patterns;

– Forecast future needs, functions, and uses of our services, the Website, and the Application;

 Better understand user satisfaction levels and experiences;

– Store information about your preferences, allowing us to customize our Website and Application according to your interests;

– Recognize you when you return to our Website and Application;

Enhance your user experience and the overall quality of our Website, Application, and services.

Technologies We Use:

– **Cookies (or Browser Cookies):** We and our service providers may use cookies, pixel tags, web beacons, and other technologies to receive and store certain types of information whenever you interact with our Website and Application via your computer or mobile device. You can refuse to accept browser cookies by activating the appropriate setting on your browser or mobile device. However, if you do not accept cookies, you may be unable to access certain parts of our Website or use some aspects of our Application.

Flash Cookies: Certain features of our Website and Application may use local stored objects (or Flash cookies) to collect and store information about your navigation to, from, and on our Website and Application. Flash cookies are not managed by the same browser settings as are used for browser cookies.

Google Analytics: We use Google Analytics to collect information about your use of the Website. This service uses cookies to help analyze how users use the site. For more information on how Google uses data when you use our partners’ sites or apps, please visit www.google.com/policies/privacy/partners/. You can also learn more about Google Analytics and privacy at www.google.com/analytics/learn/privacy.html.

The utilization of these technologies allows us to improve our Website and Application, making your interactions more tailored and efficient.  – **Facebook Pixel:** We use Facebook Pixel, a web analytics and advertising service provided by Facebook Inc. (“Facebook”), on our Website and Application. With its help, we can track what users do after they see or click on a Facebook advertisement, monitor users who access our Website and Application or advertisements from different devices, and better target advertisements to our audiences. The data from Facebook Pixel is also saved and processed by Facebook. Facebook can connect this data with your Facebook account and use it for its own and others’ advertising purposes, in accordance with Facebook’s Data Policy which can be found at https://www.facebook.com/about/privacy/. If you would like to withdraw your consent for the use of your data with Facebook Pixel, please visit https://www.facebook.com/settings/?tab=ads.

Other Third-Party Cookies: We encourage you to review the privacy policies of other third-party cookies deployed on our Website and Application, including those from    Live Ramp (https://liveramp.com/privacy/service-privacy-policy/) and Adobe (https://www.adobe.com/privacy/policy.html).

4.   How We Use Your Information

We use your Personal Information for various purposes described below, including to:

• Provide our Website or Application to you;
• Provide services to you;
• Provide you with information you request from us;
• Enforce our rights arising from contracts;
• Notify you about changes; and
• Provide you with notices about your account. We use information that we collect about you or that you provide to us, including any Personal Information:
• To provide and improve our Website, Application, products, and services. For example, we may convert our recordings to text and perform machine learning on data we receive;
• To provide you with information, products, or services that you request from us or that may be of interest to you;
• For purposes of treatment, quality, improvement of health status, customer and patient experience, customer and patient engagement and/or behavior modification, peer review, payment, efficiency, cost effectiveness and/or other purposes relating to operations and provision of telehealth services;
• To process, fulfill, support, and administer transactions and orders for products and services ordered by you;
• To provide you with notices about your PCPbyME account;
• To contact you in response to a request;
• To administer surveys;
• To fulfill any other purpose for which you provide it;
• To carry out our obligations and enforce our rights arising from any contracts entered into between you and us or between us and health plans or other benefit programs, including for billing and collection;
• To notify you about changes to our Website, our Application, or any products or services we offer or provide though them;
• In any other way we may describe when you provide the information; and
• For any other purpose with your consent.

We may also use your information to contact you about goods and services that may be of interest to you, including through newsletters. If you wish to opt-out of receiving such communications, you may do so at any time by clicking unsubscribe at the bottom of these communications. For more information, see “Choices About How We Use and Disclose Your Information”. We may de-identify your Personal Information so that it no longer reasonably identifies you. In this case, we may use this de-identified data without restriction and for any purpose, including to improve our Website, Application, and products and services.

5.   Disclosure Of Your Information

We do not share, sell, or otherwise disclose your Personal Information for purposes other than those outlined in this Privacy Policy. We may disclose your Personal Information to a few third parties, including:

• Our affiliates and third-party service providers that we use to support our business;
• To a company we merge, acquire, or that buys us, or in the event of a change in the structure of our company of any form;
• To comply with our legal obligations;
• To enforce our rights; and
• With your consent.
• We do not share or otherwise disclose your Personal Information for purposes other than those outlined in this Privacy Policy.
• We may disclose Personal Information that we collect or you provide as described in this privacy policy:
• To affiliates, contractors, service providers, and other third parties we use to support our business. The services provided by these organizations include providing IT and infrastructure support services, and ordering, marketing, and payment processing services;
• To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Information held by PCPbyMe,  about our Website and Application users are among the assets transferred;
• To fulfill the purpose for which you provide it. For example, we may disclose your personal information to a Provider;
• For any other purpose disclosed by us when you provide the information;
• With your consent, we may also disclose your Personal Information:
• To comply with any court order, law, or legal process, including to respond to any government or regulatory request;
• To enforce or apply our Terms of Use and other agreements, including for billing and collection purposes; and

6.   Choices About How We Use And Disclose Your Information

We offer you choices on how you can opt out of our use of tracking technology, disclosure of your Personal Information for our advertising to you, and other targeted advertising. We do not control the collection and use of your information collected by third parties. We strive to provide you with choices regarding the Personal Information you provide to us. We have created mechanisms to provide you with control over your Personal Information:

• Tracking Technologies and Advertising. You can set your browser or operating to refuse all or some cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of our Website or Application may then be inaccessible or not function properly.
• Promotional Offers from PCPbyME. If you do not wish to have your email address used by PCPbyME. to promote our own products and services, you can opt-out at any time by clicking the unsubscribe link at the bottom of any promotional emails or other marketing communications you receive from us. This opt out does not apply to information provided to PCPbyME. as a result of a product purchase, or your use of our services.
• Location Information. You can choose whether or not to allow the Application to collect and use real-time information about your device’s location through the device’s privacy settings. If you block the use of location information, some parts of the Application may then be inaccessible or not function properly.
• Targeted Advertising. To learn more about interest-based advertisements and your opt-out rights and options, visit the Digital Advertising Alliance and the Network Advertising Initiative (NAI)websites (www.aboutads.info and www. Network advertising .org). Please note that if you choose to opt out, you will continue to see ads, but they will not be based on your online activity. We do not control third parties’ collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. You can also opt out of receiving targeted ads from members of the NAI on its website.

7.   Your Rights Regarding Your Information

You may review and change your Personal Information by logging into the Application or Website and visiting your User Preferences page. You can review and change your Personal Information by logging into our Website or Application and visiting either the Account Details section of our Application or Website. You may also notify us through the Contact Information below of any changes or errors in any Personal Information we have about you to ensure that it is complete, accurate, and as current as possible or to delete your account. We cannot delete your personal information except by also deleting your account with us. We may also not be able to accommodate your request if we believe it would violate any law or legal requirement or cause the information to be incorrect. 

8.   Do Not Track Signals

We currently do not use automated data collection technologies to track you across websites. We currently do not honor do-not-track signals that may be sent by some browsers. Some web browsers permit you to broadcast a signal to websites and online services indicating a preference that they “do not track” your online activities. At this time, we do not automatically honor such signals. However, please review other portions of this Policy regarding your ability to disable tracking technologies (e.g., Information We Collect Through Automatic Data Collection Technologies, Choices About How We Use and Disclose Your Information).

9.   Data Security

Information transmitted over the Internet is not completely secure, but we do our best to protect your Personal Information. You can help protect your Personal Information and other information by keeping your password to our Website confidential. We have implemented measures designed to secure your Personal Information from accidental loss and from unauthorized access, use, alteration, and disclosure. We use application timeouts and encryption technology for information sent and received by us. The safety and security of your information also depends on you. Where you have chosen a password for the use of our Website or Application, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. Unfortunately, the transmission of information via the Internet is not completely secure. Although we work diligently to try and protect your Personal Information, we cannot guarantee the security of your Personal Information transmitted to our Website or on or through our Application. Any transmission of Personal Information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website, in your operating system, or in the Application.

California Privacy Rights

PCPbyME values the privacy of our users, including those who reside in the State of California. This section addresses specific rights granted under the California Consumer Privacy Act of 2018 (CCPA) and is tailored specifically for visitors, users, and residents of California (“consumers” or “you”).

Our Commitment to Your Privacy:

As a referral service, PCPbyME does not collect, store, or manage any medical data directly. Our role is strictly to connect consumers with third-party providers. It is important to note that the handling and protection of your medical and personal data are the responsibility of these third-party providers, who are compliant with all applicable privacy laws, including the CCPA.

 CCPA Coverage and Exclusions

The California Consumer Privacy Act (CCPA) grants specific rights and protections concerning the use and disclosure of personal information. However, it’s important to note that personal information regulated under the California Confidentiality of Medical Information Act (CMIA) and protected health information (PHI) collected by covered entities or business associates under HIPAA does not fall under the CCPA.

As a referral platform, PCPbyME connects users with licensed medical providers and does not collect, store, or have access to any medical or health data. Any interactions you have with these providers may involve the exchange of PHI, which is governed by HIPAA regulations and therefore exempt from CCPA provisions. Our role is limited to facilitating access to these services without handling sensitive medical information directly.

Information We Collect: 

Our website and application may collect personal information about you during your visit or use, including information you provide directly (e.g., through forms or contact requests) and information collected automatically from your device. For more detailed information on what is collected and how it is used, please refer to the specific sections entitled Information We Collect About You and How We Collect It.

Use of Personal Information:

Information collected is primarily used to enhance user experience and improve our website and application functionalities. This includes creating and managing your account or responding to your inquiries. We ensure that all data collection is compliant with relevant laws and that any personal data not covered under exclusions such as HIPAA or CMIA is handled with the utmost care.

Updates and Changes:

We may update these California Privacy Rights as necessary and in response to changes in the CCPA to ensure ongoing compliance and protection of your privacy.

These terms and conditions apply only to California residents. For any concerns or questions about how your data is managed or your specific rights under the CCPA, please contact us directly.

We may also collect Personal Information about you from our advertising partners and service providers Use of Personal Information: We do not sell your Personal Information and have not done so in the prior 12 months from the effective date of this Policy. We may use or disclose the personal information we collect for our business purposes described elsewhere in this Privacy Policy (for example, please refer to “How We Use Your Information” and Disclosure of Your Information). Sharing Personal Information PCPbyME may disclose your Personal Information to a third party for one or more business purposes. When we disclose Personal Information for a business purpose, such as to service providers, we enter a contract that describes the purpose and requires the recipient to both keep that Personal Information confidential and not use it for any purpose except performing the contract. Disclosures of Personal Information for Business Purposes: We may disclose your Personal Information for our business purposes, such as your contact information, other information you have provided to us and unique identifiers that identify you to us or to our service providers, such as companies that assist us with marketing and advertising. Please refer to Information We Collect About You and How We Collect It for additional information and details. We disclose your Personal Information to certain third parties such as our health care Provider partners, service providers, including companies that assist us with marketing and advertising. For additional information please refer to How We Use Your Information and Disclosure of Your Information). Access Request Rights You have the right to request that PCPbyME disclose certain information to you about our collection and use of your Personal Information over the past 12 months for the above business and commercial purposes. To submit an access request, see Exercising Access and Deletion Rights. Once we receive and confirm your verifiable consumer request, we will disclose to you:

• The categories of Personal Information we collected about you.
• The categories of sources for the Personal Information we collected about you.
• Our business or commercial purpose for collecting that Personal Information.
• The categories of third parties with whom we share that Personal Information.
• The specific pieces of Personal Information we collected about you.
• If we sold or disclosed your Personal Information for a business purpose, two separate lists disclosing: our sales, identifying the Personal Information categories that each category of recipient purchased; and disclosures for a business purpose, identifying the Personal Information categories that each category of recipient obtained. Deletion Request Rights You have the right to request that PCPbyME delete your Personal Information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to delete) your Personal Information from our records, unless certain exceptions apply. Exercising Access and Deletion Rights To exercise the access and deletion rights described above, please submit a verifiable consumer request to us by either: Calling us at (307) 200-8551
• Emailing us at support@pcpbyme.com. Only you, or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable consumer request related to your Personal Information. You may also make a verifiable consumer request on behalf of your minor child. You may only make a verifiable consumer request for access twice within a 12-month period. The verifiable consumer request must:
• Provide sufficient information that allows us to reasonably verify you are the person about whom we collected Personal Information or an authorized representative.
• Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it. Non-Discrimination We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:
• Deny you goods or services.
• Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
• Provide you a different level or quality of goods or services.
• Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services. Other California Privacy Rights California Civil Code Section 1798.83 (California’s “Shine the Light” law) permits users of our Website that are California residents and who provide Personal Information in obtaining products and services for personal, family, or household use to request certain information regarding our disclosure of Personal Information to third parties for their own direct marketing purposes. If applicable, this information would include the categories of Personal Information and the names and addresses of those businesses with which we shared your Personal Information with for the immediately prior calendar year (e.g. requests made in 2020 will receive information regarding such activities in 2019). You may request this information once per calendar year. To make such a request, please contact us by email at support@pcpbyme.com.

11.   Changes To Our Privacy Policy

We will post any changes to our Privacy Policy on our Website. If we make material changes to our Privacy Policy, we may notify you of such changes through your contact information and invite you to review (and accept, if necessary) the changes.We may change this Privacy Policy at any time. It is our policy to post any changes we make to our Privacy Policy on this page with a notice that the Privacy Policy has been updated on the Website’s home page or the Application’s home screen. If we make material changes to how we treat our users’ Personal Information, we will notify you by email to the email address specified in your account and/or through a notice on the Website’s homepage or the Application’s home screen. The date this Privacy Policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically accessing the Application or visiting our Website and reviewing this Privacy Policy to check for any changes

12.   Contact Information

You may contact us through the contact information below. If you have any questions, concerns, complaints or suggestions regarding our Privacy Policy or otherwise need to contact us, you may contact us at the contact information below or through the “Contact Us” page on our website or in the Application.

Reach out and our patient success team will email you back, whether you have questions about a program, or need help booking, we’re here for you.

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Our Location

Personal Care Products By “ME”

30 N Gould St,

STE 34522

Sheridan, WY 82801, USA

(307) 200-8551

support@pcpbyme.com