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Comprehensive FAQs for Your Weight Loss Journey

This is where you will find most answers. If you still have any questions, don’t hesitate to contact us.

Understanding Your Treatment

What is a GLP-1 agonist?
GLP-1 agonists are a groundbreaking class of weight loss medications that are scientifically validated to assist individuals in losing up to 15% of their body weight. Initially developed to manage type-2 diabetes, these drugs enhance insulin production and decelerate digestion. This dual action helps individuals feel satiated longer, supporting weight loss efforts (note: results may vary from person to person).
How do I start my treatment with Semaglutide or a GLP-1 agonist?

1. Qualification or Intake Survey: Start with a short health history survey to check for any conditions that might make you ineligible for treatment, such as significant kidney issues or eating disorders.

2. Healthcare Provider Assessment: Arrange a meeting with one of our licensed healthcare providers. They’ll review your medical history, survey responses, and telemedicine consultation to decide if GLP-1 agonists like Semaglutide suit your needs. Approved prescriptions are filled by our pharmacy partner and shipped directly to you. If GLP-1s aren’t suitable, the doctor can suggest alternatives.

3. Begin Treatment: Once you receive your prescription, follow the dosing schedule provided. The dosage of GLP-1 agonists will gradually increase over 4-6 months to a maintenance dose while you continue to achieve your weight loss targets.

What side effects could happen with Semaglutide treatment?

When undergoing treatment with Semaglutide, it’s important to be aware of both common and rare side effects. Most side effects are mild and tend to improve a few weeks after starting the medication. Commonly reported side effects include nausea, vomiting, stomach discomfort, constipation, diarrhea, heartburn, and fatigue.

However, there are serious side effects to be vigilant about. Immediately notify your healthcare provider if you experience any of the following, as they could be symptoms of more severe conditions, such as thyroid cancer:

  •  A lump or swelling in your neck
  •  Hoarseness or difficulty swallowing
  •  Shortness of breath

Knowledge base

Managing Your Treatment

Medication Arrival: After you have prescribed and confirmed your medication, it will be processed by our pharmacy partner. Thanks to expedited shipping, you can expect prompt delivery within 2-3 business days after confirmation.

Duration of Treatment: The length of Semaglutide treatment varies based on individual goals, progress, and healthcare provider advice.

Prescription Duration: Medication is usually prescribed for three months at a time. You must schedule and pay for a follow-up telemedicine consultation after each period to continue treatment.

Important Considerations

Contraindications: Semaglutide is not suitable for individuals with a personal or family history of medullary thyroid carcinoma (MTC) or those who have Multiple Endocrine Neoplasia syndrome type 2 (MEN 2).

Combining with Other Weight Loss Products: The safety and effectiveness of using Semaglutide alongside other weight loss products have not been established.

Medical History: It is crucial to share your complete medical history with your healthcare provider. Be sure to mention if you have a history of type 1 or type 2 diabetes, thyroid cancer, pancreatitis, kidney disease, diabetic retinopathy, depression, or suicidal thoughts or behaviors.

This information ensures you’re fully informed about the potential risks and necessary precautions when considering Semaglutide as part of your weight loss journey.

Subscription

Subscription Billing: We prepare your prescription for shipment on the 21st day of each month, notifying you three days before your credit card is charged. We’ll contact you for alternative solutions if there’s a payment issue.

Subscription Cancellation: Cancel up to 7 days before your next monthly shipment. The program is month-to-month for added flexibility. Not renewing your medication prescription will automatically cancel your subscription.

Insurance and Coverage: We currently do not accept health insurance for our telemedicine consultations or subscription services.

Support

How can I get in touch with Customer Support?

Our Florida-based Customer Support team is available Monday through Friday, 9:30 AM to 5 PM EST, excluding holidays. Weekend support is limited. For inquiries, please email us at support@pcpbyme.com or visit our contact page.

When can I expect a response to my email?

We’ll aim to reply within 48 hours. Due to rapid growth, response times may vary, especially during peak periods like product launches or promotions.

I have a question about my order. Who can I talk to?

We’re here to help with any order queries or changes you might need! Connect via Live Chat or email, available Monday through Friday from 10 AM to 5 PM PST. Click the Chat icon in the lower left corner of our site, or email us at support@pcpbyme.com.
We look forward to assisting you.

Do you offer any subscription services or loyalty programs?

Yes, PCPbyME provides subscription services, enabling our valued customers to save up to 15% on regular purchases. Our subscription model ensures you never run low on essential skincare items while enjoying exclusive savings.

How do I cancel an order?

If you need to cancel an order, please email support@pcpbyme.com as soon as possible. Use “Cancel” in the subject line along with your order number. Ensure the email matches the one used to place the order. While we can’t promise cancellation after an order is placed, we’ll do our utmost to accommodate your request.

How do I change the shipping address on my order?

Once an order is placed, we cannot update the shipping address. If you need to change an address, please contact us right away, and we’ll try to cancel the order. While cancellation cannot be guaranteed, we’ll do our best to help you. Should your order be returned to us, we’re happy to reship it or provide a refund. Please note that we cannot refund or replace orders delivered to the original address provided.

Do you offer gift cards?
Currently, PCPbyME does not offer gift cards. We are exploring this option and hope to provide them in the future. Stay tuned!
What forms of payment do you accept?

PCPbyME accepts a variety of payment options for your convenience. We welcome Visa, Mastercard, and American Express credit and debit cards. Additionally, PayPal and Apple Pay are supported for seamless transactions. Just so you know, we cannot process prepaid gift cards, checks, or money orders.

Shipping & Delivery

Do you ship internationally?

Not yet; we plan to in the 2nd half of 2024.

Do you offer free shipping?
We offer free standard shipping for all US orders over $89.00. International orders to specified regions qualify for free shipping on purchases over $100 in local currency.
When will my order ship?
Orders are processed within 2-4 business days, excluding weekends and major holidays. Orders placed by 1 PM EST are processed the same day.
When will my order arrive?

Ground and Free Shipping will be delivered in 3-7 business days after processing. FedEx 2-Day orders arrive two business days after processing. Once your package is on its way, you’ll receive an email with tracking details.

Contact us

  • Address

    Procurement Pro 1 LLC
    10226 Curry Ford Rd
    #107-Unit 665
    Orlando, FL 32825

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